Administrative Accounting


Can I resell e-mail on my account?

No. Usage of email accounts is limited exclusively to clients, for non revenue producing activities. Any infringement of this agreement voids contract.


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Can I resell space on my account?

Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. It will not be possible to acquire multiple account passwords for FTP access or set up sub-directories of your domain to different domain names. If you are interested in reselling web space, you should consider joining our Reseller program.


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How do I place an order?

You can place your order using our online order form.


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Do you have a reseller program?

We have an excellent program, please click reseller programs on the gray title bar.


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What is the minimum contract?

All of our hosting plans have a minimum contract term of 3 months. The Basic hosting plan has a minimum contract length of 1 year.


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Are discounts available?

Yes.
Pay one extra year for 5% Off ...
Pay two extra years for 10% Off ...
Pay three extra years for 15% Off  from the total hosting fee.


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Changing plans

If you decide to upgrade your account to a different hosting plan, there is no fee. We will close your existing account and the unused monthly service fees will be credited to your new account. Please select the plan that is appropriate for your needs and send an email to our sales department. Be sure to include your domain name or userid and the plan you wish to change to.


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How do you bill me?

We bill you 3 or 12 months in advance.


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How can I pay for my site?

You can pay for your account by certified-check, money order or by credit card. To pay by credit card either complete our online invoice payment form or please print and fill out our credit card information form, then fax it back to us at (1) 416.548.4748 ASAP. To pay by certified-check or money order, please write your Domain Name and Invoice Number on it to identify your payment.


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How long does it take to open an account?

All accounts are opened, set up immediately and will be activated within an hour of receiving payment. Once an account has been paid an activation notice will be sent to you via email. This email includes a userid, password, FTP hostname and all the instructions you need to get started. You can then begin uploading files to your new web site immediately. You will be given an IP number to access your site via the web prior to the completion of either domain registration or transfer.


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Refund policy

All web hosting plans come with a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees or domain registration fees. There are no refunds on prepaid amounts after the 30 day period has elapsed. All cancellations must be received in writing within the 30 day period prior to it expiring. Postal mail and fax notifications are acceptable. Phone and email requests will not constitute acceptance of any cancellation. This policy does not apply to any additional services such as domain pointers, overages, disk space, website submission.


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Cancellation

There are no refunds on prepaid amounts after the 30 day money back period has elapsed. All existing account cancellations, must be received in writing within the 30 day period prior to it expiring. Postal mail and fax notifications are acceptable. Phone and email requests will not constitute acceptance of any cancellation. This policy does not apply to any additional services such as domain pointers, overages, disk space, website submission.


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